You are entitled to cancel your order if you wish providing you act within 14 calendar days of receipt of the goods. If you wish to exercise this right prior to dispatch of goods please email firstname.lastname@example.org or call 01433 630451.
If your order has already been dispatched please follow our returns information and send the order back in its original packaging.
Please note your right to return products does not apply on customised items (those made to your specifications), these may only be returned if they are faulty.
Once we have received notification that you are cancelling your contract on delivered goods, any sum debited to us from your credit card or PayPal account will be re-credited to you as soon as possible and in any event within 14 days of receiving the goods back in the condition they were in when delivered to you.
If you do not return the goods delivered to you, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
The goods must be returned to William Lennon & Co Ltd in an ‘as sold’ new condition, including the box. A re-boxing charge of 5% of the total price (excluding shipping if applicable) will become payable if the original box has to be replaced on receipt of the returned order.
We do not accept worn goods in any way. Return cost of postage is at the customer’s expense.
Please obtain a proof of posting when returning goods to William Lennon & Co Ltd, and enclose the completed Returns Slip that is in the box with the goods.
If you are not completely satisfied with your purchase from William Lennon & Co Ltd, it may be returned within 14 days for exchange or refund.